When Kyle from Smugglers reached out to Unaro, he informed us that they were struggling to provide WiFi in the outside area of their restaurant. Not only was this frustrating to guests, but it meant their team couldn’t efficiently take payments or place orders outside. As well as this, they also needed a seamless feedback process. They knew they were offering great food and service, but they wanted to engage with their customers more, and hear their feedback.
We provided them with Unaro Connect outdoor Wireless Access Points. This meant they were able to provide WiFi to their guests outside, as well as use their PDQ machines and ordering systems. Not only this, Unaro Connect enabled them to turn their Guest
WiFi into an automated feedback system. They can now automatically collect five star reviews from their customers, whilst deflecting negative ones and handling them privately. The Unaro system has also helped them (GDPR-compliantly) capture invaluable information such as customer emails, names, date of births and mobile numbers.
Kyle and the team are now able to use their technology outside, providing great customer service during the warmer months. Not only this, but since using Connect, Smugglers have gathered an additional 63 5-star reviews and are now rated 4.7 stars on Google. They’ve also collected over 400 customer emails to use in their marketing and have seen a 35% customer return rate! This is all in the space of two months…
Since implementing Unaro they have also opened a new bar called Crib, which is also utilising Unaro’s services.
” Unaro is a software that has enabled our customers to have a seamless and efficient WiFi
connection portal whilst enabling us to capture their experience and connect directly with our guests. Customer service that goes above and beyond “
” Unaro is a software that has enabled our customers to have a seamless and efficient WiFi
connection portal whilst enabling us to capture their experience and connect directly with our guests. Customer service that goes above and beyond “
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