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Who Needs To Collect Track and Trace Information?

Keeping customers safe has never been more vital. With everything currently going on it’s crucial that businesses keep themselves up to date with all current rules and regulations. Not only does this help you to keep your customers safe but it also allows you to reassure them that their safety is your highest priority. The government’s guidance is constantly being updated and this can be difficult to keep track of. So, in this post, we’re going to outline exactly who needs to collect track and trace information so that you can see if your business needs to implement these measures or not…


Who Needs To Collect Track and Trace Information?

Essentially, any businesses that have face to face contact with customers for a prolonged period of time need to collect Track and Trace information. This means that should a staff member, customer or visitor test positive for COVID-19, it’s much easier to work out who else may have come into contact with the virus. All necessary precautions can then be taken to help reduce the chance of transmission. As it currently stands, these are the businesses who need to collect Track and Trace information: 


The Hospitality Sector. 

  • including pubs, bars, restaurants and cafés

Tourism And Leisure Services

  • including hotels, museums, cinemas, zoos and theme parks

Close Contact Services

  •  including hairdressers, barbershops and tailors

Facilities Provided By Local Authorities

  • including town halls and civic centres for events, community centres, libraries and children’s centres

Places of Worship 

  • including use for events and other community activities


Is your business on this list? If so, there’s no need to worry about finding a solution. Here at Unaro we’ve developed a product called Connect. It effortlessly integrates the government’s Track & Trace scheme with your guest’s WiFi login meaning visitors can submit all necessary information whilst logging into the WiFi as they would have done anyway. This Track and Trace information then auto-deletes after the 21 days stipulated by the NHS, meaning customers don’t need to worry about you holding onto this data indefinitely. 


Interested in setting Unaro Connect up for your business? Click here to get started

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