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Updated Track & Trace Rules For The Hospitality Industry

Yesterday on BBC Radio 4, Matt Hancock announced that the rules surrounding Track and Trace are soon to change in England. As of Monday 14th September, it is going to be compulsory for pubs and restaurants to collect visitor’s details on arrival as part of the UK’s effort to reduce the impact of COVID-19.


This has already been compulsory for the hospitality industry in Scotland, Wales and Northern Ireland. Here in England, however, collecting this information is merely voluntary at the moment.


For the NHS’ scheme, hospitality businesses are asked to collect the following details:

– The customer’s name. If there is more than one person, then you can record the name of the ‘lead member’ of the group and the number of people in the group.
– A contact phone number for each customer or visitor, or for the lead member of a group of people
Date of visit, arrival time and, where possible, departure time.


Interested in setting up a digital track and trace solution? Click here to get started with Unaro Connect. Effortlessly integrate the government’s Track & Trace scheme with your guest’s WiFi login.


Up next: 5 Things To Consider To Keep Your Restaurant Visitors Safe During COVID-19.

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