Customer reviews are imperative to business success. In fact, research from TripAdvisor shows that two out of every three people won’t even consider making a purchase until they have read at least one review from a trusted source such as TripAdvisor, TrustPilot or Google.
According to a survey conducted by American Express only one in ten satisfied customers will leave feedback. This is why it’s crucial you actively reach out to your customers, and encourage and incentivise them to give you their feedback!
Another study from ReviewTrackers shows that 21% of people are more likely to leave feedback after a negative experience than a positive one. Their research also shows that customers don’t feel like they can trust businesses with less than a 4* rating.
When is the best time to ask your customers for feedback?
According to a study conducted by Reputation.com, venues tend to see on average a 5% increase in review rates when reviews are requested via email the following morning.
88% of consumers trust online reviews as much as a friendly recommendation!
Manually sending emails to customers each morning, can be a monotonous and time-consuming task. This is where Unaro’s Automated Feedback System can be maximized to its full potential and help you collect those vital online reviews automatically!
An example of a review email that is automatically pushed out to guests following a visit.
How to get more 5* reviews using Unaro Connect
Unaro’s Automated Feedback System allows you to connect your online platforms to Unaro Connect, using this tool you can automatically send reminders to guests who have visited your venue and connected to the WiFi, asking them to leave a review.
Simply connect your online review platforms to Unaro Connect once and our Feedback System will do all of the legwork for you. Using this tool you can automatically send reminders to guests who have visited your venue and connected to the WiFi, asking them to leave a review.
What are the Benefits of Unaro’s Automated Feedback System?
- Send email reminders anytime within a 24-hour period
- Grace period provides allows for “fresh in the mind” reviews
- Improve your overall review score and rank higher in your local searches
- Boost return rates
- Attract new customers
So there we have it, how to get more 5* reviews for your business using Unaro Connect. Interested in hearing a bit more about what our Automated Feedback System can do for your business? (Including how to deflect the occasional negative review…) Get in touch with us today and we’d be more than happy to show you how Unaro can benefit your business. Just drop your details in the form below and we’ll be in touch!
